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The Parafait Series: Live from Bangalore
Last week, Parafait went live in one of the leading FECs in Bangalore. The implementation was smooth, and went without any hitches. We watched with baited breath as the first customer came in, bought a card and swiped to record the first card based game play in that center. Couple of customers who were used to the token system insisted that they get tokens. And then there were customers who kept swiping multiple times reducing their credits. But the Branch Manager did a fantastic job in orienting them to the card based system. Change Management is a critical area in such implementations that is often overlooked, but as part of our processes, we have ensured that this aspect gets its due importance. The FEC customers need to be educated on the card based system once the switch over is done. (this may not be required for all the customers). And yeah, Having a smart Branch Manager definitely helps too.
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About this Site
This is the weblog of Semnox. Go to the Semnox home page
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The Parafait SeriesRead all about our award winning FEC Debit card System, Parafait, here. Click on the category 'The Parafait Series' (on the left column) to see all posts related to Pafafait.
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