The Parafait Series: Live from Bangalore

Last week, Parafait went live in one of the leading FECs in Bangalore. The implementation was smooth, and went without any hitches. We watched with baited breath as the first customer came in, bought a card and swiped to record the first card based game play in that center. Couple of customers who were used to the token system insisted that they get tokens. And then there were customers who kept swiping multiple times reducing their credits. But the Branch Manager did a fantastic job in orienting them to the card based system. Change Management is a critical area in such implementations that is often overlooked, but as part of our processes, we have ensured that this aspect gets its due importance. The FEC customers need to be educated on the card based system once the switch over is done. (this may not be required for all the customers). And yeah, Having a smart Branch Manager definitely helps too.

August 14, 2008 | Filed Under The Parafait Series 

comments

5 Responses to “The Parafait Series: Live from Bangalore”

  1. Shyju on September 9th, 2008

    Congrats Iqbal & Sampath for the first go live. Hope Semnox scale heights

  2. admin on September 16th, 2008

    Thanks for the wishes, Shyju

  3. Sudheer on October 2nd, 2008

    Congratulations on this achievement.

  4. admin on October 3rd, 2008

    Thanks Sudheer!

  5. Radhesh on December 13th, 2008

    Could you tell me where in Bangalore the product is installed ? I would like to have a first hand demo !

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